Matlock Tire Company
While Terri and I were in Tennessee, I went to chock the RV tires and noticed that the tire on the rear axle was larger in diameter than the front one. The tread in the center of the tire was bowing out all the way around the tire. I also found the tire on the other side of the trailer that was on the same axle, was doing the same thing.
I called the dealer that I bought the RV from and was told they had never heard of such a thing. They said it was very possible that a tire had gone bad, but he couldn’t explain why two on the same axle would do the same thing. This would turn out to be the Million Dollar Question!
I then called Jayco. The woman on the other end also thought it was most likely a couple of bad tires. She said since I was so far from home that she would escalate the call to the service advisor. I should get a call back from someone in the next couple of hours or so. She also gave me the phone number of the people who warranty the tires on my trailer and said that I should call them.
So I called the tire people and spoke to a woman by the name of Olga. The name of the company was TBC Wholesale. Olga said she was 99% sure that the problem I was having was due to belt separation in the tires. She made arrangements with a local company by the name of Matlock Tire Company in Lenoir City, Tennessee to check the tires out for me. I called the tire place up and was told to come on in. When I asked how much the tires were going to cost me I was told $115 each.
I hooked the trailer back up to the truck and hauled it back into town. On the way, I got a call back from Jayco. They wanted me to take pictures of the tires and the trailer hooked up to the truck. These are the photos I took for them.
After arriving at Matlock Tire Company was when I got the pleasure of meeting Craig. He seemed to be like a service adviser or something, although he never actually introduced himself. He never really said anything at that point. He simply looked over my tires, wrote something on a paper and proceeded to make a phone call. I knew that he was calling the tire warranty people when I heard him leave the following voice mail. He said on the phone “This is Craig from Matlock Tire; I don’t have time for holding for you. I have other customers to deal with. After all I am doing you a favor, so you can just call me back. When you do, ask for Patrick.”
Patrick was the guy who actually did the work of replacing my tires for me. He was a very nice guy. In fact he apologized several times for what was going on here.
When Craig ran off I decided to call the tire warranty place back myself. I waited for a little bit and got Olga on the line. I handed the phone to Patrick who answered the questions she had. I then spoke to her again at which point she said that they would warranty my tires at 80%. This would amount to $192 for both tires. Not really having any choice in the matter, I agreed.
I went inside the store to look for Craig. I told him I needed to pay for my tires. I said it is going to be $115 apiece, correct? He looked at me and said “No”. I was now told that the price was $150 each. I said that wasn’t the price I was quoted on the phone. Then he said “I don’t know who you talked to on the phone, but that is the price.”
And then words came out of Craig’s mouth that simply shocked me! He said to my face” I never wanted you to come here anyway!” I didn’t know what to say. I was dazed. I just paid my bill and left.
As we were pulling out of the parking lot I saw a man come out of the back door of the building. He was dressed a little better than the other tire changers, so I thought he may be someone to speak to. I asked him if he had something to do with this little establishment here. He replied yes. I proceeded to explain the situation and how disrespectful Craig is to his customers. The man took my phone number and said he would get back with me.
After our conversation I asked what his name was. He told me his name was Jimmy Matlock. As I was speaking to him I could see large signs leaning up against the side of the building. The signs had on them “Re-Elect Jimmy Matlock on November 4th”.
Later that afternoon I did get a call back from Jimmy. He said he had a chance to speak with Craig. However, Craig didn’t seem to remember saying that he didn’t want me there. In fact Craig seemed to remember things going a whole lot different. I simply said to Jimmy “you know, that really doesn’t surprise me”.
You know in hindsight, Jimmy Matlock seemed to show quite a bit of concern for my situation but when it comes right down to it nothing ever got done about it.