
Some people run their business as if it were a pleasure for you to be doing business with them instead of the other way around. You know the kind of place where they act like if you don’t like it, then just take a hike. You wonder how (and why) anyone with this kind of disposition would be in a business that deals with the general public.
Yesterday, we got the opportunity to do business with such an establishment. The place was Duggan’s Canoe Livery in Harrison, Michigan on M-61. The guy running the place is Phil Duggan and he is quite a character. This nut job is hell bent on running his canoe livery into the ground. This is very sad since he could have a very lucrative little business.
It all started with us pulling into his parking lot. Some old man came running over and started screaming at us for parking in the wrong spot. We should have pulled out and left at that point.
I found who I assume was Phil Duggan and let him know that we were in the market for a couple of boats to rent. I also asked him if he would be interested in making a couple of extra bucks by letting the rest of us park there. He very abruptly said “no”. Puzzled I asked him if he was sure. He said that we were not allowed to stay there unless we all rented from him. Since he didn’t want my money I simply put it back into my pocket. His loss.
I then asked where his boats were going to be put in at. He said near the place we were going. I asked if he could just let them out with us. In an irate tone of voice he simply said that I should stop trying to get him to change the rules. With this guy’s nasal passages starting to flare, I decided it was time to go.
We had a wonderful time on the river until we got back to Duggan’s. Since the majority of us didn’t rent from them, we got out across the river from the place. The two boats we rented were returned to Duggan’s. This is when the guy who I again believe was Phil went ballistic. He was screaming that it took us way too long to get back and he was tired of waiting for us.
We were informed that we would not be getting our deposits back. We asked how he could keep our money. After all we did return everything that we had rented. This guy whipped out the paper we had signed when we rented the boats and forced it into our faces. It now had written at the bottom of the paper in ink “be back by 5:30”. This was not there when we signed it earlier.
We tried to complain. We also asked for a copy. At this point we were instructed to leave his property or he would call the cops. Once again we were more than happy to oblige.
On the way home we stopped to pick up some meat to grill. I ran into the butcher. I asked if he ever heard of Duggan’s? He replied “yes”, in fact his daughter was banned from the place for returning her canoe too late. I found this quite funny.
This whole ordeal is very sad. It is really too bad that what could be a very nice little business is simply going down the toilet. Excuse me as I flush!